Thank you for shopping, and shipping with us! We sincerely appreciate your business. If you're on this page, you're probably looking for some information about our shipping procedures and details. Please keep reading! 


When will my order be processed?

Online orders are generally processed Monday through Friday, except during holidays. We generally process orders within 24 hours from when you place it.

 

Can you guarantee a specific delivery date?

Please note that the delivery timeframes you see while checking out are estimates only. Unfortunately we cannot guarantee delivery dates. These are provided by the carrier and not guaranteed by Calendar Club.

 

Why did my order get cancelled?

In some instances we may cancel an order that does not follow our shipping guidelines. For example, if a PO box is specified for shipment being sent by UPS. Before cancelling any order, Calendar Club will attempt to make contact with you to make alternate arrangements.

 

Do you offer free shipping?

During specific times of the year we do! Free shipping would be available on most orders with a set dollar value or more (before tax and after discounts). Some exceptions apply, for example, end of season, spring frenzy, oversized/weight, clearance, certain promotions and final sale items. Unfortunately we do not provide free shipping to Nunavut, Yukon, Northwest Territories and other remote locations. ** Free Shipping thresholds may be discontinued or change at any time.

 

Why do you not offer Standard Shipping?

Standard and Expedited shipping have the same cost. To avoid confusion on the multiple standards for the same price, we decided to offer the best value for service! Expedited ensures your order takes precedence over standard parcels and offers a typical 2 to 7 day delivery window.

 

My cart meets the free shipping value. Why am I being charged for shipping?

Note that free shipping is only offered during certain times of the year. If your cart has clearance or final sale items you may not be able to activate free shipping, even if you have regular priced items in your cart that qualify. Free shipping will also not appear if you apply a discount code that brings your order below the threshold. We are sorry for the inconvenience. Please contact customer care if you need further clarification or have questions. Please note that shipping thresholds may be changed at any time.

 

What if I'm not home to receive my package?

If the carrier attempts to make a delivery and no one is home, they may look for a safe place to leave your package, such as in between your doors, porch, garage or security desk. Otherwise, they'll leave a delivery notice indicating where and when you can pick up your package - typically at your local postal or UPS outlet.

 

 

Within Canada

Carrier Options:
Select either Canada Post or UPS to deliver your shipment.  
**UPS does not deliver to PO Boxes**
Shipping Priorities:
Select the level of shipping priority by carrier.
Shipping Fees:
Fees are based on the selected products weight/size and distance to destination delivery point.
Currency is in Canadian Dollars.
Estimated arrival time:
Estimated arrival times are supplied by the carrier and therefore cannot be guaranteed.

 

Promotional Canadian Free Shipping - Limited Time offers on qualifying orders.

Carrier Options: Canada Post is our carrier for Free Shipping.
Shipping Priorities: Expedited Parcel
Shipping Fees: Free Standard Domestic Canada Post shipping is a promotion and offered at different times of the year for a limited time.
Estimated arrival time: Estimated arrival times are supplied by the carrier and therefore cannot be guaranteed.

Exclusions:

Certain Products and promotions may be excluded from the free shipping offer such as: End of season, spring frenzy, clearance and/or final sale products, etc.  Unfortunately we are unable to provide free shipping to Nunavut, Yukon and Northwest Territories.

  

Within the United States

Carrier Options:

Select either Canada Post or UPS to deliver your shipment.

Shipping Priorities:

Select the level of shipping priority by carrier.

Shipping Fees:

Fees are based on the selected products weight/size and distance to destination delivery point. Currency is in Canadian Dollars.

Estimated arrival time:

Estimated arrival times are supplied by the carrier and therefore cannot be guaranteed. However 2 – 3 weeks is the average.

*Any duties or taxes levied against packages arriving from outside the United States are determined by U.S. Customs and Immigration and are the responsibility of the recipient. 

 

International Shipping Outside Canada & the United States

Carrier Options:

Select either Canada Post or UPS to deliver your shipment.

Shipping Priorities:

Select the level of shipping priority by carrier.

Shipping Fees:

Fees are based on the selected products weight/size and distance to destination delivery point. Currency is in Canadian Dollars.

Estimated arrival time:

Estimated arrival times are supplied by the carrier and therefore cannot be guaranteed. However 4 - 8 weeks is the average.

*Any duties or taxes levied against packages arriving from outside the final destination Country are evaluated and determined by their Customs and Immigration rules and regulations and are the responsibility of the recipient.
 

If you have questions or concerns, please contact customer service at 1-866-550-4455 or e-mail us. Hours of Operation are Monday though Friday 8:30am - 4:30pm (EST).

UPS RESTRICTIONS

UPS does not deliver to PO Boxes - if you (the customer) have selected UPS to deliver to a PO Box Calendar Club at their discretion may cancel your order.

For Service alerts please check our carriers' websites as listed below

UPS Service Alert

Canada Post Service Alert