Free shipping is available at certain times of the year, but not always. For example, during some of our end of season sales we typically aren’t able to offer free shipping. Additional restrictions may include: Oversized or bulky items, pricing thresholds and delivery addresses. See our Shipping Information page for full details.

Unfortunately we are unable to provide this service at this time.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-30 days. Delivery details will be provided in your confirmation email.

Unfortunately Calendar Club cannot guarantee delivery dates. Delivery time is provided by the carrier and dependant on many factors like weather, staffing, major holidays and volume.

We use Canada Post, UPS and Purolator for our carriers. You’ll be asked to select a delivery method during checkout.

Yes, Canada Post delivers to PO boxes, UPS & Purolator do not.

No, only one address per order may be selected. You may enter as many delivery addresses as you wish under your account settings. 

Free shipping is available at certain times of the year, but not always. For example, during some of our end of season sales we typically aren’t able to offer free shipping. Additional restrictions may include: Oversized or bulky items, pricing thresholds and delivery addresses. See our Shipping Information page for full details.

Unfortunately we cannot cancel / modify orders once placed. Please double check all information before placing your order.

Unfortunately we cannot refund or replace stolen delivered orders. We understand how frustrating and disappointing it can be and suggest the following tips:

• if you're planning to be home for the delivery but can't be, call the delivery service and attempt to make other arrangements
• ask a neighbour to retrieve the package
• invest in a doorbell camera
• call police if you see suspicious activity

We offer multiple shipping options through Canada Post, UPS and Purolator.

Why do you not offer Standard Shipping?

Standard and Expedited shipping have the same cost. To avoid confusion on the multiple standards for the same price, we decided to offer the best value for service! Expedited ensures your order takes precedence over standard parcels and offers a typical 2 to 7 day delivery window.

There are only a few rates for our US customers. Our carriers are Canada Post and UPS.

Yes, we ship to many different countries. Shipping costs will apply, and will be added at checkout.

We offer only a few choices when shipping internationally. Carriers supported are Canada Post and UPS Worldwide.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Or you can start the process by visiting our returns page here

Yes. Calendar Club requires that all of our suppliers comply with the CCPSA – The Canada Consumer Product Safety Act as well as complying with the Canadian product testing requirements outlined by Health Canada and the CCPSA. 

Send your issue along with a picture to customercare@calendarclub.ca. Please note that different puzzle makers have different policies for resolutions. We may have to refer you to the puzzle maker directly.

Click on the person icon and enter your login and password.

Click on the (person icon) on the top right of the home screen. Log into your account by entering your login name and password. This links to your account screen – See Account Details on the right side. Click View Addresses at the bottom. This expands your information so that you can edit it. Click Edit and change your information. You may also add different addresses here by clicking on the Add a New Address link.

Please contact customer care at 1-866-550-4455, or send an email to customercare@calendarclub.ca.

Click the down arrow beside the stored address. Select New Address and fill in the new address information. For more help please contact customer care at 1-866-550-4455, or send an email to customercare@calendarclub.ca. 

This could be happening for a number of reasons. The email may have gone to your 'junk' or 'other' folder. You may also already be signed up to our newsletter. This coupon code is a 1 time code for customers who sign up. If you are already signed up, you will not receive the email. Still haven't received it? Reach out to customer care and we can help!

We have locations across Canada. You can use our Store Locator to find a location nearest to you.

As a seasonal retailer we are open for a shorter time frame. Our locations will start to open in the fall and usually close after the New Year. Our online shop is always open to serve you.

To remove something from your cart click “view cart” and click the "Remove" under the quantity box to remove it.

You may choose to use this feature if you do not want to sign up as a customer or create an account.

Unfortunately not at this time.

On the checkout page enter the coupon code into the coupon code section/box. Currently only 1 coupon code at a time can be used. We cannot offer stacked coupons at this time.

Yes, we do. Please contact customer care at 1-866-550-4455, or send an email to customercare@calendarclub.ca. Hours of Operation are Monday though Friday 8:30am - 4:30pm (EST)

Check out our policy here: Returns

Our retail stores may discount products as they get ready to close for the season to help reduce freight costs back to our distribution centre. Our online shop in turn, offers different discounts and incentives not found in stores throughout the year.

Unfortunately we cannot discount products that have been purchased or are in a processing state outside of our promotion timeline. The best way to be informed about upcoming sales and promotions is to join our e-mail list.

Returns and exchanges are easy at our retail locations. Please see requirements here.

Our online return policy is is the same as our retail locations. 45 day from date of purchase and must be in new condition. Calendar Club reserves the right to refuse refund if returned product is recieved in poor quality or damaged.

Depending on the carrier a pick up card may be left at your door or the parcel may be placed near the entrance.

We strive for fast picking, so your order could be processed within an hour of placing it. Sometimes even faster.

No. Any duties or taxes levied against packages arriving from outside the final destination Country are evaluated and determined by their Customs and Immigration rules and regulations and are the responsibility of the recipient. 

No. There is no documentation related to pricing in the package.

No we do not.

Visa, MC, Amex, PayPal, Google Pay, Apple Pay and Visa Debit.

Similar to cancellations, we cannot make changes to an order once it has been placed.

We have calendar gift wrap available for sale. Our Pillow wrap can fit small items as well. Check Out our selection of Gift Wrap here.

From time to time there may be an inventory issue, or we may have limited stock and the item has been deemed damaged or unsaleable.

We cannot cancel / modify orders once placed.