Returns, Exchanges & Refunds

Calendar Club of Canada Refund Policy – Online Orders 

  • Products ordered on calendarclub.ca abide by a 30 day return policy. 

  • All items must be in original and saleable condition with original or gift receipt. Review our FAQs for what saleable condition is. 

  • Our stores will accept ECOM returns for Calendar Club merchandise within 30 days of purchase.   

  • Customer has within 30 days to mail back the product after submitting their request after approval. 

  • We recommend checking your package as soon as it arrives to ensure everything is in order.   

  • Customer must cover the return shipping charge. 

EXCLUSIONS: 

  • ALL Final Sale items 

  • ALL Shipping fees 

RETURNS FORM:

  • If your order is a gift item, please include the order confirmation order number with product.  Ensure that you and the recipient understand the return policy and inspect the gift within 30 days of purchase.   

UNDELIVERED or REFUSED PACKAGES:  

Due to incorrect / incomplete special instructions  

  • Examples: Missing apartment #, incomplete address, incomplete name, missing buzzer number, etc.  

  • For orders that were returned that qualified for FREE SHIPPING – a shipping fee will be applied.  

     Return courier cost will be applied due to inaccurate or missing shipping information.  

NO RESHIPMENT REQUIRED  

  • Return courier cost will be deducted from the refund.    

  • Plus, a 20% restocking fee will be deducted from the refund amount    

RESHIPMENT REQUEST  

  • Return courier cost will be added in addition to the reshipment cost.  

  • If requested, Calendar Club will gladly reship orders that have been returned.  Courier cost will apply.   

EXCHANGES  

Exchanges are not available.   
Refunds will be issued to the original order, and customers may place a new order at any time.  

Calendar Club of Canada Refund Policy for In-Store Purchases 

  • All items must be in original and saleable condition, with original or gift receipt. Review our FAQs for what saleable condition is.   

  • We strongly recommend checking your product as soon as possible to ensure it meets your expectations. 

  • Our stores will accept returns on Calendar Club merchandise while open from September 2026 to store close, with original receipt.  We are a seasonal retailer,   
    so our stores begin to close on, or shortly after, December 25th. If the original location where you purchased your product has closed, ANY of our other open locations can handle your return request.   

  • If no locations are open near you, you may return the item to us directly.    
    Note: Calendar Club does not offer prepaid returns, you must pay the shipping cost, hence we recommend returning to one of our stores before they close for the season.  

  • Purchases made on our website may be returned to any of our open store locations. Please bring a copy of your online shipping confirmation email that includes the barcode, as it is required to process the return. 

 
EXCLUSIONS:  

  • ALL final sale items.    

  • ALL shipping fees.  

 
EXCHANGES:  

Exchanges are not available.  Refunds will be issued to the original order, and customers may place a new order at any time.  

 
DAMAGED / DEFECTIVE ITEMS:  

If you have damaged / defective products, please visit your local Calendar Club store with original or gift receipt.  

 RETURNS AFTER OUR STORES CLOSE FOR THE SEASON:  

  • All purchases made in store must be submitted by February 28, 2027.  

  • Customers are responsible for return shipping fees.  

  • Must include your first and last name, copy of receipt and item in unused/saleable condition.  

  • Final sale items are not eligible for return.  

  • Tip:  Don’t throw out your receipt.  If you must discard it, then take a great photo of it.  

  • If your order is a gift item, include the gift receipt with the product.   
    Ensure that you and the recipient understand the return policy and inspect the gift right away. 

  • Allow 2-3 weeks for processing.   

 

Online Hours of Operation:

M-F 8:30am - 1:30 pm (EST) 
Sat & Sun Closed

Also see our  Terms of Use Page